# Why is my house the only one without power? 1. [Home](https://arlite.co/) 2. [Support](https://arlite.co/support/) 3. [Electrical](https://arlite.co/support/electrical/) 4. Why is my house the only one without power? **Browse support** [Support home](https://arlite.co/support/) [Solar](https://arlite.co/support/solar/)[View all](https://arlite.co/support/solar/) - [How does a solar power system work in a Brisbane home?](https://arlite.co/support/solar/how-does-a-solar-power-system-work-in-a-brisbane-home/) - [How do I turn off a solar inverter safely?](https://arlite.co/support/solar/turn-off-solar-inverter-safely/) - [Do solar panels work during a blackout?](https://arlite.co/support/solar/solar-during-power-outage/) - [Can I add a battery to my existing solar system?](https://arlite.co/support/solar/add-battery-to-existing-solar-system/) - [Hail or storm damage to solar panels: what to do](https://arlite.co/support/solar/hail-storm-damaged-solar-panels-what-to-do/) [Air conditioning](https://arlite.co/support/air-conditioning/)[View all](https://arlite.co/support/air-conditioning/) - [Why is my air conditioner not cooling or heating properly?](https://arlite.co/support/air-conditioning/air-conditioner-not-cooling-or-heating/) - [Why is my air conditioner leaking water inside?](https://arlite.co/support/air-conditioning/air-conditioner-leaking-water-inside/) - [Why does my air conditioner smell musty or like dirty socks?](https://arlite.co/support/air-conditioning/air-conditioner-smells-musty-dirty-socks/) - [Can solar panels run my air conditioner at night?](https://arlite.co/support/air-conditioning/can-solar-panels-run-my-air-conditioner/) - [What should I ask before getting an air conditioner installed?](https://arlite.co/support/air-conditioning/questions-to-ask-before-air-conditioner-installation/) [Electrical](https://arlite.co/support/electrical/)[View all](https://arlite.co/support/electrical/) - [Why is my house the only one without power?](https://arlite.co/support/electrical/only-my-house-no-power/) - [Why does my circuit breaker keep tripping?](https://arlite.co/support/electrical/circuit-breaker-keeps-tripping/) - [Why does my safety switch keep tripping?](https://arlite.co/support/electrical/safety-switch-keeps-tripping/) - [Burning smell or hot power point: what to do right now](https://arlite.co/support/electrical/burning-smell-hot-power-point/) - [Why is there no hot water? Electrical faults explained](https://arlite.co/support/electrical/no-hot-water-electrical-checks/) [Costs and finance](https://arlite.co/support/costs-and-finance/)[View all](https://arlite.co/support/costs-and-finance/) - [How does interest-free finance work for home energy upgrades?](https://arlite.co/support/costs-and-finance/interest-free-finance-home-energy-upgrades/) - [What affects the cost of a home battery in Brisbane?](https://arlite.co/support/costs-and-finance/what-affects-home-battery-cost-brisbane/) - [Can I get compensation for a power outage in Queensland?](https://arlite.co/support/costs-and-finance/power-outage-compensation-energex/) - [How much does an electrician cost per hour in Brisbane?](https://arlite.co/support/costs-and-finance/electrician-cost-brisbane/) - [What affects switchboard upgrade cost?](https://arlite.co/support/costs-and-finance/switchboard-upgrade-cost/) [Electrical](https://arlite.co/support/electrical/) If neighbours still have power, the fault may be in your home's own electrical installation; check the outage map and call a licensed electrician. By Casey Midgley, Arlite Energy Last reviewed 30 October 2026 4 minute read **No DIY.** Electrical work must be done by a licensed electrician. Never open, repair, test or modify electrical equipment yourself, even if it looks simple. This guide explains what is happening; it is not a how-to. **On this page** 1. What does it mean if my neighbours still have power? 2. How can I tell whether it is the network or my home? 3. Who looks after what? 4. What if I have solar or a battery? 5. What to note before you call an electrician 6. Frequently asked questions If your neighbours still have power but you do not, the fault may be in your own home’s electrical installation, not the street network. Look at whether nearby homes are on and check your network provider’s outage information. If it looks like your home, contact a licensed electrician. If lines are down or sparking, stay clear and call 000. ## What does it mean if my neighbours still have power? The Queensland Government’s guidance for public housing tenants says that if neighbours still have power, the problem could be with your electrical installation. That fits what most electricians see: a street-wide outage affects many homes at once, while a single-property outage often points to the wiring, equipment or supply connection at that one property. It is not a guarantee, though. Sometimes a fault affects just one home on the network side, such as a damaged service line. That is why it helps to gather a few facts before deciding who to call. ## How can I tell whether it is the network or my home? You can learn a lot just by looking and checking official information. - Look out the window to see whether neighbouring houses and streetlights have power. - Check your network provider’s outage information, which is usually available online or by phone. In much of south-east Queensland the network provider is Energex, but check which one serves your address. - Notice whether the whole home is without power or only some rooms. If the outage is listed or your neighbours are affected, report it to your network provider’s faults line. If it is clearly only your home, it is time to call a licensed electrician. Stay clear and call for help if you see any of this If you see fallen or damaged powerlines, sparks, smoke, or a burning smell near the meter box or switchboard, stay well back and keep children and pets away. Do not touch anything, and do not go near water pooled around electrical equipment. If anyone is hurt, or there is fire, smoke or sparking, leave and call **000**. For damaged lines that are not an immediate danger, call your network provider’s faults line. ## Who looks after what? The network provider looks after the poles, wires and equipment that bring power to your area. The wiring and equipment inside your property is your responsibility, and fault-finding on it is electrical work. In Queensland, electrical work must be done by a licensed electrician, and the Electrical Safety Office Queensland is the regulator. That means you should not open the switchboard or meter box or try to diagnose the installation yourself. If you rent, tell your landlord or agent as soon as you can so they can arrange a licensed electrician. ## What if I have solar or a battery? Tell the electrician. Solar panels can keep producing power whenever light reaches them, and standard grid-connected systems are designed to shut down in a blackout. Solar and battery equipment can make a fault harder to read, and it should only be handled by a licensed professional. ## What to note before you call an electrician 1. Note when it happened — Write down the time the power went off and whether anything happened just before, such as a bang, a flicker, a storm or heavy rain. 2. Note what is affected — Record whether the whole home is without power or only some rooms, and whether neighbours are affected. 3. Photograph displays and labels — If you can see an inverter or battery display, or a meter display, photograph it from where you stand. Do not press any buttons or open anything. 4. Check the outage information — Write down whether your network provider lists an outage for your address and any reference number it gives you. ## Frequently asked questions - The fault may be in your own home's electrical installation or on the supply connection to your property. Check your network provider's outage information, then call a licensed electrician if it is not a network fault. - Check your network provider's outage information first. If there is no listed outage and the problem is limited to your property, contact a licensed electrician. - Stay well back, keep children and pets away and do not touch anything. Call 000 if anyone is at risk or there are sparks or fire, and call your network provider's faults line for damage. - No. Fault-finding on a home's electrical installation is electrical work that must be done by a licensed electrician in Queensland. - Yes, tell your landlord or agent as soon as you can so they can arrange a licensed electrician. [Learn about Electrical](https://arlite.co/services/electrical/) ## Official guidance For the rules and safety information that apply to your home, go to the regulators and industry bodies directly. - [Electrical Safety Office Queensland](https://www.electricalsafety.qld.gov.au/) - [Energex](https://www.energex.com.au/) Was this helpful? Written by the team at Arlite Energy, a Brisbane business that designs and installs solar, air conditioning and electrical work for homes and businesses. We write these guides in plain English so you know what is happening in your home. ## Related articles - [ElectricalWhat do I do in a Brisbane power outage?In a power outage, check whether it is street-wide, report it to your network provider and stay clear of fallen lines; call 000 if life is at risk.](https://arlite.co/support/electrical/power-outage-what-to-do-brisbane/) - [ElectricalWhy are my lights flickering? Causes and when it’s dangerousFlickering lights can come from the bulb, a dimmer, a loose connection or a street fault; crackling or a burning smell is an emergency.](https://arlite.co/support/electrical/why-are-my-lights-flickering/) - [ElectricalWhat do I do in an electrical emergency, fire or shock?For fire, smoke, sparks, a shock or anyone hurt, get everyone out and call 000, and do not touch the equipment or the person.](https://arlite.co/support/electrical/electrical-emergency-what-to-do/) - [SolarDo solar panels work during a blackout?Most grid-connected solar shuts down in a blackout to protect line workers, so backup power needs a battery set up for it.](https://arlite.co/support/solar/solar-during-power-outage/) ## Still stuck? Tell us what is going on and we can arrange a call-out. [Book a call-out](https://arlite.co/contact/) On this page 1. What does it mean if my neighbours still have power? 2. How can I tell whether it is the network or my home? 3. Who looks after what? 4. What if I have solar or a battery? 5. What to note before you call an electrician 6. Frequently asked questions --- **Arlite Energy**, Unit 1, 1468 Anzac Avenue, Kallangur QLD 4503. Phone [(07) 3062 9299](tel:+61730629299), email [info@arlite.co](mailto:info@arlite.co). Monday to Friday, 7am to 5pm. Page: https://arlite.co/support/electrical/only-my-house-no-power/ Site index for agents: [llms.txt](https://arlite.co/llms.txt), [sitemap](https://arlite.co/wp-sitemap.xml), [developer resources](https://arlite.co/developers/).